User safety

All drivers and delivery couriers must verify their identity and submit official documents before taking orders on the Spride platform.

Drivers provide a valid driver's licence, national identification, vehicle registration, and proof of vehicle roadworthiness. Delivery partners undergo identity and background checks before onboarding.

Automatic Feature
The trip safety monitoring system tracks vehicle speed in real time via GPS, cross-referencing movement against posted road speed limits along the route.

Drivers receive immediate in-app warning alerts if they exceed the speed limit.

Repeated speeding violations result in temporary suspension or permanent removal from the Spride platform.

Automatic & Support Feature
The Spride platform detects unexpected sudden stops or prolonged anomalies during a trip that may indicate a collision or road incident.

When an abrupt stop is flagged, the app immediately sends a safety check-in prompt to both passenger and driver.

Passengers can quickly access in-app emergency tools or connect directly with Spride 24/7 Priority Support for immediate assistance, trip adjustments, and ride credit resolution.

User-Activated Tool
If you encounter an emergency or feel unsafe during a trip, the Spride app provides quick-access emergency tools to call local emergency services directly and immediately contact our dedicated 24/7 Safety Support team.

Wearing a seat belt is one of the most effective ways to protect lives and prevent injury. Across Spride, we maintain a strict buckle-up culture:

• In-app reminders prompt passengers and drivers to fasten seat belts at the start of every trip.
• Vehicle inspections verify that all seat belts are fully functional and accessible in front and rear seats.
• Drivers are trained to ensure passengers are safely buckled before moving.
• Passengers can report missing or damaged seat belts via post-ride feedback.

Always buckle up on every journey, and remind those riding with you to do the same.

Spride is committed to providing respectful, safe, and welcoming mobility for everyone. We strictly prohibit and enforce immediate account suspension for:

• Physical aggression, threats, harassment, or verbal abuse.
• Unwanted physical contact or invasion of personal space.
• Inappropriate or intrusive comments regarding personal appearance or private life.
• Unsolicited advances or inappropriate social overtures.
• Any form of discriminatory conduct based on race, gender, religion, or background.

Every trip booked through Spride is backed by comprehensive passenger accident insurance at no additional cost. Coverage begins the moment the driver accepts and starts the trip and continues until you safely exit at your destination.

• In the rare event of a road incident, passengers are covered for qualified medical treatment and accident expenses.
• To make a claim, simply retain the incident details and any medical documentation.
• Contact Spride Support through the app; our dedicated claims coordinators will assist you through each step of the process.

All card payments processed through Spride adhere to international PCI DSS (Payment Card Industry Data Security Standard) Level 1 requirements.

Financial transactions are protected using AES-256 bank-grade encryption. Sensitive card numbers are never stored on Spride web servers, safeguarding your financial details against unauthorized access.

We provide enhanced safeguards for corporate mobility accounts and business groups. Corporate administrators can set spend limits, assign department tags, enable two-factor authentication (2FA) for ride authorizations, and view detailed digital billing records.

Your personal information is managed in strict compliance with applicable data privacy laws and our Privacy Policy.

• Personal details are stored on encrypted, secure cloud servers with role-based access restrictions.
• Data is processed exclusively for ride dispatch, customer support, and account security purposes.
• We never sell or disclose your personal data to unauthorized third parties.

Before taking your first ride on a Spride electric scooter, our app guides you through essential safety rules and riding etiquette:

• Riders must be 18 years or older with an active Spride account.
• Never ride under the influence of alcohol or medication - ride responsibly.
• Single rider only: carrying passengers is unsafe and strictly prohibited.
• Follow local road regulations: ride in bike lanes where available, yield to pedestrians, and dismount at pedestrian crossings.
• We strongly recommend wearing an approved safety helmet.
• Keep both hands on the handlebars and do not use mobile phones while riding.
• Park only in designated geofenced parking bays without blocking sidewalks, driveways, or ramps.

Every Spride scooter rental includes comprehensive third-party liability and personal accident coverage. Insurance begins the moment you tap “Start Ride” and ends once you successfully park in a designated area and tap “End Ride” in the app.

For complete details, review our Safety Policy.

When traveling with little ones, Spride offers dedicated child-friendly vehicle options. Drivers in this category maintain high safety ratings and undergo extra training on family travel etiquette.

Vehicles in this category are equipped with clean, certified child safety seats, giving parents complete peace of mind on every family trip.